“Usually, it’s not the problem that is the problem. It’s how you handle the problem that becomes the problem.” It is vital to be professional with every customer, no matter…
Tag: customer service
Everything Matters If You Want Exceptional Service
“People don’t know until they’re shown. Training gives your team confidence, and that’s where exceptional service begins.” When someone asked how to teach their team what exceptional customer service looks…
Don't Get Accustomed to Average
“You’re either going to deal with it now or deal with it later. That’s how time works.” Have you ever noticed how easily we get used to things that aren’t…
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…
Learn More So You Are Worth More
“Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it.”…
Having Candid Conversations in the Workplace
“There’s a lot of things in our mind that are probably not true. We just don’t take the time to figure out what the problem is. People don’t want to…