“You’re either going to deal with it now or deal with it later. That’s how time works.” Have you ever noticed how easily we get used to things that aren’t…
Tag: customer service
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…
Learn More So You Are Worth More
“Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it.”…
Having Candid Conversations in the Workplace
“There’s a lot of things in our mind that are probably not true. We just don’t take the time to figure out what the problem is. People don’t want to…
Why Don't You Ask for Feedback?
“You don’t get in trouble for what you know. You get in trouble for what you don’t know.” Creating excellence is magic, and the secret lies in the details. From…
Using Video for Customer Support
“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…