“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Tag: Disney Leadership
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Don't Underestimate What You Can Accomplish
“Don’t underestimate the influence you have every day on other people around you.” Leadership starts at home. Parenting taught me clarity and trust. A while back my son, Daniel…
Build Relationships Before You Need Them
“Make sure you’re doing things for other people long before you’re going to ask them to do something for you.” A crucial aspect of leadership and management is building relationships…
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…