“Magic’s when you do such a good job, nobody can figure out how you do it.” If you’re aiming to be an expert in your field, keep feeding your brain…
Tag: Disney Leadership
Should Everyone Be Trained as a Leader?
“Don’t depend on your company to prepare you for the future. Invest in yourself; read, learn, and grow daily. Your future self will thank you.” Spreading leadership training across all levels…
Everything Matters If You Want to Be World Class
“We all have expectations, and when you raise your expectations, everything gets better.” Paying attention to the smallest details can transform any organization into a world-class operation. During my days…
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…