“You can brag that you have a 99.5 safety rating on your rides, but what if you’re the family member of the point 5% that something bad happens to? That’s…
Tag: Disney Leadership
Building a Coaching Business
“Maybe it’s time to pivot your career and start pouring into other people all the wisdom that you’ve gotten to save them a heck of a lot of trouble that…
Building Credibility
“Make sure you reach and research a subject to understand it. Become an expert, and you’ll probably come off as an expert.” It is important to compose yourself as your…
Follow Through With Training
“Most people want to do a good job, but they just fall back into their habits.” Every manager has had to train new employees at some point in their leadership…
Become a World Class Organization
“Poor and good are the same because they’re not great. And I think if you want to be world class, you have to have that attitude that poor and good…
The Peril of Not Keeping in Touch with the Front Line
“Our job as a leader or a parent is to keep our people emotionally, psychologically, and physically safe.” One of the biggest mistakes I see leaders make is not keeping…