Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…
Tag: leadership
Be Patient for Your Next Promotion
This week Jody and I build on a recent LinkedIn post by Steve Ross. Steve referenced a previous Creating Disney Magic episode where we discussed the three P’s of getting…
Moment of Truth for Employees
Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Using Outside Resources to Train Your Team
Today Jody and I unpack how you, as a leader, using outside resources to train your team can add value to the training. Often we think of training as something…
Understand Your Managers Expectations
Today Jody and I answer another question we were asked during a recent webinar. This one came while we were talking about setting clear expectations when hiring and retaining people.…