Is it possible to enforce rules and guidelines and still focus on delivering an excellent customer experience? At Disney, we are clear to cast members about the responsibility to enforce…
Year: 2019
Create a Culture of Customer Service
At Disney, it doesn’t matter what your job is. We all have the same purpose. Take care of the guest. It doesn’t matter if what you are doing for the…
How to Handle a Team Member Resignation
Every organization has team members resign. Some of the people who leave are popular. Some of them fill an important role in the organization. How you handle the resignation will…
Own Your Attitude
Your job is not to motivate employees. Your job is to hire the right employees. When you hire the right people they will motivate themselves. Not everyone agrees with this…
Time Management Impacts Your Reputation
How you manage your time is how you manage your reputation. Nobody is born disorganized. It is a learned thing. With discipline, you can do the right things when you…
What if You are Too Busy for New Customers?
What if you are so busy you don’t have room to fit in a new customer? It happens. Sometimes we are so overwhelmed with our current workload it is difficult…