More than ever, getting some of your team out of the office for team-building exercises is essential. People are running so fast that we don’t have time to settle down…
Year: 2019
Implementing the Four Keys to Making Decisions
At Disney World we use four keys to make decisions. The four keys help people understand how to make decisions. Here are the four keys: Safety – Is the decision…
How to Build a Legacy
Your legacy is the only thing you can take with you and leave behind. As I get older, I think about what I have contributed to the world. More than…
People Who are Included are Committed
On this episode of Creating Disney Magic, I answer several listener questions. How does taking care of customers and employees reduce risk? When you treat people right and are sincere…
Clarity Creates Magic
It’s not magic that makes it work, it’s the way we work that makes it magic. And we are able to create the magic with our work through clarity. Here…
How to Stay Connected to Your Team
Walking through your operation every day, especially the beginning of the day, is the best way to know what is going on. When I ran a hotel, I walked the…