Technology is a crucial part of everything we do. But does it get in the way of connecting with customers and co-workers? Getting people to talk and interact has become…
Year: 2022
Stand Out With Customer Service
If you have traveled this year, you have noticed most people are stressed. Most businesses are understaffed. Priscilla and I just returned from Europe and saw service delays everywhere we…
How to Keep Employees from Leaving
Today we are tackling a question on many leaders’ minds. How do you keep your employees from leaving? It is pretty simple. Appreciate your employees. Toxic culture is the most…
Overcoming Resistance to Change
Today we are exploring how to overcome the old mentality that says if it ain’t broke, don’t fix it. People can be resistant to change. Often, people push back when…
Leading Through Change
Today we answer a listener question about leading through change. Should the top leader be the face of change, or should a direct leader represent change for the store they…
The Satisfaction of Helping Other People
Today we are celebrating something big. Episode 400! Creating Disney Magic started eight years ago and has stood the test of time. Jody has some interesting statistics about our audience.…