On my blog post of June 6 I wrote about how to be a better speaker. When I went back to review that post yesterday I noticed that the text was not there. I have added it now, so for those of you who are interested, go back to that post and review it.
Below is a message my mother gave to me once which is perfect for the times we are in right now.
(Manage Like a Mother!)
A Message From Lee’s Mother
I remember back in the Great Depression (1929) people thought that times would never get better again. But I knew they would because my mother had told me about tough times in her life and how they had passed; and she said her mother’s mother had said the same thing.
Remember what you have all learned over the years. Things never stay the same. The only thing that is consistent is change.
This is the time for all of YOU to Manage Like a Mother! This means to be on top of things, be sensitive, do the right things, look for the better way every day, and be available to your employees. This is the time to fire up your fellow employees to give better service than ever to your customers. This is the time to stay in close contact with your customers. Contact them before they contact you. Let them know you appreciate their business and that you are available for them.
This is not the time to annoy your customers like so many companies are doing with extra charges. It is way too easy for a customer to find an alternative today. Don’t give your customers a reason to start looking for that alternative. Many companies will use your policies against you if you put the wrong ones in place. Build your sales through customer committment and loyalty, not with nickle and dime short term charges for every little thing. If you have to cut costs, find other ways. In every business there are many ways to reduce your costs.
Your big job is to help everyone have high self-esteem, self-confidence, and a vision of the future for your organization. If you care about them, they will care about you and the organization. If your employees talk about “the” organziation instead of “our” organization, you are in trouble….Mother