“Magic is when nobody can figure out how you do it because you’re so good.” Never underestimate the importance of building relationships with your team. This is especially important if…
Category: blog post
How to Implement Training into Action
“In a big organization, you have to have clarity of expectations. You follow the recipe, you get a good product. You leave ingredients out, you don’t get consistency.” One of…
The Power to Make Positive Change
“People generally don’t change when they want to. They change when they have to.” Ray Edwards is an experienced and talented copywriter who joins this episode to talk about having…
Soft Skills for Technical Teams
“Anybody that feels loved, appreciated, does better work. They have a better life. They are happier.” Recently I received a listener question about how to encourage technical teams, such as…
Employee Development Leads to Retention
“People want to know they matter” During this episode of Creating Disney Magic, Jody and I answer a listener question about employee development. Investing in employee development leads to higher…
Working with Multiple Generations
“The more you know, the better decisions you make about people.” When I think back to my time at Disney and working in the hospitality industry, I remember that managing…