Category: blog post

In your book, your phone number. What do you do with all the extra phone calls you get? Believe it or not, I don’t get many phone calls. Sure, I…

Being a parent is the most important leadership job in the world. If you can’t have hard discussions and make tough choices, don’t become a leader. And definitely don’t have…

In this episode of Creating Disney Magic, we answer listener questions about careers and promotions. How should I dress on my first day at a new job? Before your first…

When you have a big announcement to make, you know what people are going to ask. Go ahead and address the big issues upfront before they even have to bring…

Is it possible to enforce rules and guidelines and still focus on delivering an excellent customer experience? At Disney, we are clear to cast members about the responsibility to enforce…

At Disney, it doesn’t matter what your job is. We all have the same purpose. Take care of the guest. It doesn’t matter if what you are doing for the…