If you feel a need to micro-manage your staff then you have either hired the wrong people or you need to go get some professional help to find out why…
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Trust Not Title Is The Golden Egg
An Excerpt from “The Right to Lead” (more…)
One Person Who Cared
It just take one committed person in your organization to create magic for your customers. Make your people your brand ( Strategy Two in my book Creating Magic.) (more…)
It Is Just A Matter Of Time!
There is one thing that we all have in common. (more…)
Go Small and Get Big
The reason that Priscilla and I have been staying at La Playa hotel in Carmel California for 20 years is that they provide real service. (more…)
Liar, Liar Pants on Fire as my Grandchildren Like to Say!
Hi Every0ne This morning I am having to use my blog to reach people that live in Orange County, Florida and anyone else that is going to vote on November…