Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…
Tag: creating disney magic
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Using Outside Resources to Train Your Team
Today Jody and I unpack how you, as a leader, using outside resources to train your team can add value to the training. Often we think of training as something…
Understand Your Managers Expectations
Today Jody and I answer another question we were asked during a recent webinar. This one came while we were talking about setting clear expectations when hiring and retaining people.…
Dealing with Burnout in the Workplace
Today Jody and I are answering a question we were asked during a recent webinar. An event planner observed, “Burnout is a common problem in any environment.” She followed up…
Hiring and Retaining the Right Employees
Today Jody and I are looking at hiring and retaining the right employees. Everywhere you look, people are struggling to hire or keep employees. What can you do to avoid…