“The value of getting grouped together at an event for a couple of days is just talking about things. That is where most of the solutions come from.” When we…
Tag: creating disney magic
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
How to Reinforce Good Customer Service
Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Discussing the Changes at Disney
Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…
Understanding a Situation from Every Angle
Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…
Don't Make Your Problem Someone Else's Problem
After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the…