Today, Jody and I are recording live in my home office talking about how to achieve performance excellence. We just finished recording our newest course for the Cockerell Academy and…
Tag: Customer Experience
How to Stand Out When You Are Understaffed
Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment?…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Your Attitude Can Save the Day
Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…
Lee Cockerell's Story New Podcast
Creating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service. In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing…