Today, Jody and I are talking about the importance of expanding your mind. It is beneficial to be versed in multiple topics. The good news is it isn’t complicated to…
Year: 2022
Preparing for When Something Goes Wrong
Today, Jody and I are talking about how to prepare for something going wrong in your business and how you communicate it to your customers. It doesn’t matter your industry;…
Serve with No Strings Attached
Today, Jody brought up a practice we had at Disney known as the No Strings Attached voucher. Simply put, a cast member was empowered to provide a guest with this…
Create a Professional Presence
Today, Jody and I are recording this episode in person, and we are exploring what it means to have a professional presence. You don’t need a corner office to carry…
Letting Employees Put Family First
Today, we have a listener question from Will Walsh. Will has a complex question. In short, he asks, “What do you do when leaders have to tend to legitimate family…
How to Prepare for Your Next Job Interview
Today, we have a listener question from Rich Urich. Rich asks, “Can you talk about the interview process and how to prepare?” Thankfully, we live in a day and age…