Today, Jody and I evaluate the answer to a recent webinar question. Haden asked, “How do you see technology being integrated with customer service to deliver improvement?”. I will be…
Year: 2023
How to Exceed Customer Expectations
Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…
Incremental Improvement Gets You Closer to a Promotion
Today, Jody and I tackle a listener question that hits close to home. “How do you lead after your leader has been replaced and you were passed over for the…
Creating Magic Mastermind Recap
Today, Jody and I recap our most recent Creating Magic Mastermind hosted at the Element Hotel Sky Lounge at Icon Park in Orlando Florida. So far, this was our best…
How to Understand Employee Satisfaction
Today, Jody and I answer a listener question on how to understand employee satisfaction. Our anonymous listener asks, “When gauging employee satisfaction, is it better to focus on the positives…
Invest in Yourself
Today, Jody and I discuss a topic made famous by Warren Buffett. What does it mean to invest in yourself? People often associate investing in yourself with spending money. Enrolling…