SEVEN SERVICE GUIDELINES FOR GUESTS The Seven Service Guidelines for Guests are really simple, as long as we teach each and every Cast Member: (more…)
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Happy Easter...13 days to go!
Hello Everyone If you have my Creating Magic iPhone or Android Apps you received a reminder yesterday that Easter Sunday was only two weeks away. For those of you whom celebrate…
Get Your Life Under Control NOW!
Manage your time really means to keep your life under control. We all have 168 hours a week. Why do some get some many vital things done and others just…
Remember, We Are All Different!
Good morning everyone I am in Dallas today. I am presenting my first public workshop on leadership, management and service excellence next Monday and Tuesday here at the Four Seasons…
Moral Plunges in American Companies
The article in the March 28th USA Today titled, Workers Antsy As Morale Plunges is right on. (more…)
Will You Help?
Hello Everyone Further down in this post please find a copy of a letter from Joyce Green. Joyce is the wife of Judson Green the former Chairman of Disney Parks and…