“We all have expectations, and when you raise your expectations, everything gets better.” Paying attention to the smallest details can transform any organization into a world-class operation. During my days…
Tag: Organizational Culture
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Making a Leave of Absence Work
“If you’ve hired the right people and they’re committed and loyal and they are trained and they know how to do their job, you can get them ready for you…
Building Credibility
“Make sure you reach and research a subject to understand it. Become an expert, and you’ll probably come off as an expert.” It is important to compose yourself as your…
Let Your Team Know What You've Done For Them
“It’s natural to complain about what we didn’t get in life instead of remembering what we have.” When leaders effectively explain the actions taken to address their teams’ concerns, it…