New Blog Post If you do not have clear service guidelines which are followed your customers will receive very inconsistent service. This is not a good thing. (more…)
Year: 2013
How To Handle Challenging Times
Here are some of my thoughts on how to handle difficult times. (more…)
Make Them Happy
Below is a link to an interview I just did with StellaServices.com. It is about how to make customers happy…Lee (more…)
Forget The Past and Get With It!
Yesterday is gone and today will be gone in a few hours. (more…)
Bloomberg New Interview on THE CUSTOMER RULES
New Blog Post Hi Everyone….Here is a link to an interview I did with Bloomberg Radio News on my new book, THE CUSTOMER RULES. (more…)
BIG....REALLY BIG!
New Blog Post….Hi Everyone. Below is an interview I did while in London to promote my new book, The Customer Rules. (more…)