“Build the relationship before you need it.” In this episode of Creating Disney Magic, Jody and I discuss the significance of tackling problems promptly. It’s the best way to reduce…
Year: 2023
Use Training to Make Progress
Today, Jody and I are unpacking how to ensure the training your team gets is effective and creates long-term change. Training is essential to most businesses. But if nobody does…
Working with Disengaged Employees
Today, Jody and I are answering a few questions about working with a disengaged employee that we didn’t get to on a recent webinar. If you have an employee who…
The Magic of Helping Others
Today, Jody and I are at the California Grill with Jamie and JJ Eubanks, the founders of Magical Vacation Planners. We discussed relationships, leadership, and management during our time together,…
Education and Experience is the Perfect Combination
Today, Jody and I are answering some questions we received at a recent event hosted by the Council on Hotel, Restaurant, and Institutional Education. One question we received was how…
How to Achieve Performance Excellence
Today, Jody and I are recording live in my home office talking about how to achieve performance excellence. We just finished recording our newest course for the Cockerell Academy and…