“Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.” Newer businesses have a lot to…
Tag: Customer Experience
Pay Attention to People
“Make things better through your people, not through you.” Paying attention to people is an essential leadership skill. It can lead to improved performance, employee satisfaction, and overall success. The…
Enforce Your Training
“If you have a good way to do things and everybody in your organization does it, you’re going to get more business because people are going to love you because…
Boost Training Effectiveness by Testing on What You Train
“Teaching is useless unless people are learning. Training needs to be sticky and impactful for it to truly make a difference.” – Lee Cockerell There was a time in…
How to Implement Training into Action
“In a big organization, you have to have clarity of expectations. You follow the recipe, you get a good product. You leave ingredients out, you don’t get consistency.” One of…
How to Exceed Customer Expectations
Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…