“We have internal customers, and the business depends on them.” Early in my career, it was easy to focus on the “real” customer. The person standing in front of you,…
Tag: Employee Experience
How to Work With a Micromanager
“You need trust to operate at the higher levels of freedom.” I’ve worked for micromanagers. In fact, I left a job because of one. Micromanagement usually comes from insecurity. It…
You Have the Authority to Make Changes
“If you want to be average, just let it go. If you want to be world class, everything matters.” Early in my career I thought staying quiet was the safest…
Employee Turnover is Your Fault
“Most of your problems in life are your fault, including mine.” When you walk into a business, it doesn’t take long to figure out what kind of place it is.…
Emotions in the Workplace
“You are the problem… or you can be the solution. Manage yourself first.” Every day brings obstacles. Some are small, some are frustrating, and some hit close to home. A…
How to Handle Getting Laid Off
“Sometimes you have to make some sacrifices to recover from getting fired or laid off. And you usually come out better on the other end because it pushes you to…