In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Tag: Employee Experience
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Creating Magic with Pre-Shift Meetings
“They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members.” As a…
Do You Need a College Degree to Succeed?
“It’s about what can you do, not what you know. A lot of people know a lot, but they can’t get anything done.” There is often a debate on whether…
Making a Leave of Absence Work
“If you’ve hired the right people and they’re committed and loyal and they are trained and they know how to do their job, you can get them ready for you…