“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Tag: Employee Experience
Creating Magic with Pre-Shift Meetings
“They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members.” As a…
Do You Need a College Degree to Succeed?
“It’s about what can you do, not what you know. A lot of people know a lot, but they can’t get anything done.” There is often a debate on whether…
Making a Leave of Absence Work
“If you’ve hired the right people and they’re committed and loyal and they are trained and they know how to do their job, you can get them ready for you…
Follow Through With Training
“Most people want to do a good job, but they just fall back into their habits.” Every manager has had to train new employees at some point in their leadership…
Let Your Team Know What You've Done For Them
“It’s natural to complain about what we didn’t get in life instead of remembering what we have.” When leaders effectively explain the actions taken to address their teams’ concerns, it…