“People generally don’t change when they want to. They change when they have to.” Ray Edwards is an experienced and talented copywriter who joins this episode to talk about having…
Year: 2023
Soft Skills for Technical Teams
“Anybody that feels loved, appreciated, does better work. They have a better life. They are happier.” Recently I received a listener question about how to encourage technical teams, such as…
Employee Development Leads to Retention
“People want to know they matter” During this episode of Creating Disney Magic, Jody and I answer a listener question about employee development. Investing in employee development leads to higher…
Working with Multiple Generations
“The more you know, the better decisions you make about people.” When I think back to my time at Disney and working in the hospitality industry, I remember that managing…
Training New Leaders
“Your responsibility is not to sit in the office, but to be out in the operation.” There are a few things I learned throughout my career about effectively training new…
Work on What's Important Now
“You’re not a product of your circumstances. You’re a product of your decisions.” Through my experience as a leader, I have learned that time management and prioritization are key to…