One of the best ways to retain high performers is to be a role model for the culture you want. Today, Jody and I answer the question, “What is a…
Tag: Disney Leadership
What Do You Do With What You Learn
During this episode Lee everyone to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to…
How to Reinforce Good Customer Service
Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Discussing the Changes at Disney
Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…
Have Less Meetings and More Conversations
Today, Jody and I discuss the difference between having fewer meetings and more conversations and how that can benefit your company. I recently attended a two-day conference for camps in…
Understanding a Situation from Every Angle
Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…