If you don’t know where you’re going, you’re probably not going to get there. – Lee Cockerell Vision comes from a leader that sees the desired future for an organization.…
Tag: Disney Leadership
Training New Leaders
“Your responsibility is not to sit in the office, but to be out in the operation.” There are a few things I learned throughout my career about effectively training new…
Work on What's Important Now
“You’re not a product of your circumstances. You’re a product of your decisions.” Through my experience as a leader, I have learned that time management and prioritization are key to…
How to Exceed Customer Expectations
Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…
Incremental Improvement Gets You Closer to a Promotion
Today, Jody and I tackle a listener question that hits close to home. “How do you lead after your leader has been replaced and you were passed over for the…
Invest in Yourself
Today, Jody and I discuss a topic made famous by Warren Buffett. What does it mean to invest in yourself? People often associate investing in yourself with spending money. Enrolling…